In order to allow you to use the services and information of this website with peace of mind, we hereby explain to you the privacy protection policy of this website to protect your rights and interests. Please read and accept the following carefully.：
InfinityHK reserves the right to change, modify, add or delete parts of these terms of Use at any time in its sole discretion. It is your responsibility to check these terms of use regularly for changes. Your continued use of this website after the changes are posted will mean that you accept and agree to these changes.
1.1 The company guarantees that the software products sold come from legal channels and obtain the proper sales authority of the original factory or authorized agents.
1.2 It is strictly prohibited to sell pirated, cracked versions or any unauthorized software. After purchasing, customers must strictly abide by the original license terms (EULA), and unauthorized distribution, copying, reverse engineering or resale are prohibited.
1.3 In the event of a legal dispute caused by the customer's violation of the authorization clause, the relevant liability shall be borne by the customer, and the company reserves the right to pursue damages caused by the customer's breach of contract.
2.1 Product type declaration：
-Retail Version (Retail Version)
-Subscription version (Subscription version, requires regular renewal)
-License Key Version (License Key Version)
-Earlier version (Legacy version, subsequent updates may not be supported)
-Offline use only version (Offline Use Only)
2.2 Customers should confirm by themselves whether the software version, system compatibility and scope of authorization meet the requirements. The company does not guarantee that the products are suitable for specific purposes or environments.
2.3 All software functions, updates and technical support are subject to the final provision of the original factory. The company shall not be jointly and severally liable for the termination of the service or modification of the terms by the original factory.
3.1 Particularity of virtual goods：
-Once the digital authorization code/download link is delivered, the transaction will be deemed to have been completed. In principle, no refund will be provided.
3.2 Exception refund conditions (must be met at the same time)：
-Submit a written application within one working day after purchase
-Provide complete transaction certificate and unused certificate
-Confirmed by the technical department that the product has major defects that cannot be resolved
3.3 Partial refund calculation：
-The used period is deducted in proportion to the purchase price of the order
-The value of the gift must be fully converted and deducted
3.4 Final discretion: The company reserves the right to review and decide on the refund application. Dispute resolution is based on the relevant guidelines of the Hong Kong Consumer Council as the reference basis.
3.6 Refunds for personal factors：
• Customers who apply for a refund on the day of purchase (that is, within 24 hours of purchase) and can provide proof of unused products can apply for a refund. A 10% handling fee will be deducted when the refund is made.
• If a refund is made due to personal factors (such as the product is not suitable for your own use), the refund application will be processed in accordance with the following handling fee mechanism.
3.7 Handling fee mechanism：
• All refund applications due to personal factors are subject to a handling fee. The handling fee ratio starts from 10% and is adjusted according to the application time. The details are as follows：
•Within 24 hours of purchase: 10%.
•24 hours to 48 hours after purchase: 20%.
•48 hours to 72 hours after purchase: 30%.
• And so on, for every 24-hour increase, the handling fee will increase by 10%.
• After one week (168 hours) after purchase: refund applications will not be accepted.
•Note: Since virtual goods (such as digital authorization codes/download links) are usually delivered in real time, the condition of "product not shipped" is difficult to apply, so it is adjusted to "not used within 24 hours after purchase" as the standard for instant refunds.
4.1 Service period classification：
-1-3 months subscription product: the maintenance period is equivalent to the subscription period
-Products of 1 year or more: the longest warranty period is 12 months
4.2 Service Scope Statement：
-Limited to the following assistance "within the scope of technical feasibility"：
✓ Authorization activation exception handling
✓ Standard installation guidelines defined by the original factory
✓ Refer to the original technical support channel
-Explicit exclusion of liability：
相容 Compatibility issues caused by customers modifying the system by themselves
✗ Software add-ons
历史 The historical version of the original factory's termination of service
4.3 Voucher requirements: complete purchase records (order number, payment time stamp) must be provided, and the service may be refused if the authenticity of the transaction cannot be verified.
5.1 The company is only an authorized distributor, and the copyright, trademark rights, patent rights and other intellectual property rights of all software belong to the original factory.
5.2 The customer must sign the "End-User Commitment Letter" to ensure that：
-Only for authorized quantities and designated equipment use
- No unauthorized commercial use
-Provide proof of use in accordance with the original factory audit requirements
5.3 Joint and several liability for illegal use: If the original factory recovers from the company due to the customer's behavior, the customer shall fully compensate for the relevant losses and legal expenses.
6.1 Exemption from force majeure：
- Including but not limited to the interruption of the original server, government network control, international trade ban, etc., the company shall not be liable for service interruption.
6.2 Exclusion of indirect losses：
-Any loss of data, business interruption, loss of expected profits or other derivative damages are not covered by compensation.
6.3 Third-party service statement：
-The remote installation service (InfinityCARE) is provided by a cooperative manufacturer, and the quality of its service has nothing to do with the company.
6.4 Version difference risk：
-Earlier versions may lack security updates, and customers are required to evaluate the risks of use and bear the relevant consequences.
7.1 This contract is governed by the laws of the Hong Kong Special Administrative Region, and disputes shall be resolved by mediation through the Hong Kong International Arbitration Centre (HKIAC) first.
7.2 The jurisdiction of litigation is exclusive to the courts of Hong Kong, but the company reserves the right to file a lawsuit at the customer's location.
