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Detailed policies, terms, and conditions regarding product purchases, support, and maintenance for InfinityHK.
Download PDF VersionTo ensure you can safely and securely use the services and information on this website, we hereby outline our policies to protect your rights. Please read and accept the following terms:
InfinityOne reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. It is your responsibility to check these terms periodically for changes. Your continued use of the website following the posting of changes implies your acceptance and agreement to the changes.
1.1 The Company guarantees that all software products sold are obtained through legal channels and have proper sales authorization from the original manufacturer or authorized distributors.
1.2 The sale of pirated, cracked, or unauthorized software is strictly prohibited. Customers must strictly comply with the original manufacturer's End User License Agreement (EULA) after purchase. Unauthorized distribution, copying, reverse engineering, or reselling is forbidden.
1.3 If legal disputes arise due to a customer's violation of the license terms, the customer shall bear full responsibility. The Company reserves the right to seek damages resulting from the customer's breach of contract.
2.1 Statement of Product Types:
2.2 Customers are responsible for verifying whether the software version, system compatibility, and license scope meet their requirements. The Company does not guarantee the product's suitability for specific purposes or environments.
2.3 All software functionalities, updates, and technical support are subject to the final provision of the original manufacturer. The Company assumes no joint liability for the termination of services or modification of terms by the manufacturer.
3.1 Nature of Virtual Goods:
Digital license keys/download links are deemed fully delivered upon issuance. Generally, refunds are not provided.
3.2 Exceptional Refund Conditions (All must be met):
3.3 Partial Refund Calculation: The used period will be deducted proportionally from the order price; the full value of any complimentary gifts will also be deducted.
3.4 Final Discretion: The Company reserves the right to make the final decision on refund applications. Dispute resolution will reference the relevant guidelines of the Hong Kong Consumer Council.
If a refund is requested for personal reasons (e.g., product incompatibility with personal preference), the handling fee structure is as follows:
| Application Time | Deduction Fee |
|---|---|
| Within 24 hours of purchase | 10% |
| 24 to 48 hours after purchase | 20% |
| 48 to 72 hours after purchase | 30% |
| Every additional 24 hours | +10% |
| One week (168 hours) after purchase | No Refunds Accepted |
Note: Due to the instant delivery nature of virtual goods, the standard for an immediate refund is set to "within 24 hours of purchase and unused".
Disclaimer and Warranty Period Confirmation
4.1 Service Duration:
The default warranty period is 6 months.<br/> The 12-month warranty applies only to specific products.<br/> For 1-3 month products: Equivalent to the subscription period.
4.3 Proof Requirement:
A complete purchase record (order number, payment timestamp) must be provided.<br/>The warranty period is strictly based on the expiry date shown in the order details.
4.2 Statement of Service Scope:
Included Technical Support
Explicit Exclusions
5.1 The Company acts solely as an authorized distributor. All copyrights, trademarks, patents, and other intellectual property rights of the software belong to the original manufacturers.
5.2 Customers must adhere to the End User License Agreement (EULA), guaranteeing:
- Usage strictly limited to authorized quantities and specific devices
- No unauthorized commercial exploitation
- Cooperation with the manufacturer's audit requests to provide proof of usage
5.3 Joint Liability for Violations: If a customer's actions result in the manufacturer claiming damages against the Company, the customer must fully compensate for related losses and legal fees.
6.1 Force Majeure Exemption: Including but not limited to manufacturer server outages, government network restrictions, international trade embargoes, etc. The Company assumes no liability for service interruptions.
6.2 Exclusion of Indirect Losses: Any data loss, business interruption, loss of anticipated profits, or other consequential damages are excluded from compensation.
6.3 Third-Party Services Statement: Remote installation services (InfinityCARE) are provided by partners, and their service quality is independent of the Company.
6.4 Version Difference Risks: Legacy versions may lack security updates. Customers must independently assess usage risks and bear related consequences.
7.1 This contract is governed by the Laws of the Hong Kong Special Administrative Region. Disputes should preferably be resolved through mediation via the Hong Kong International Arbitration Centre (HKIAC).
7.2 The exclusive jurisdiction for litigation lies with the Hong Kong courts, although the Company reserves the right to initiate proceedings in the customer's jurisdiction.